Customer Service
Director
About The Company
Our client one of the global leaders in the production of injection molding machines and their automation. The systems that leave their factories manufacture plastic parts you know from your car, use as packaging every day, and come across in toothbrushes, smartphones, toys and more. Their history is characterized by a pioneering spirit and innovative strength. They have nine production plants in Europe, North America, and Asia, as well as subsidiaries and representatives in over 85 countries, all working towards a common goal: The further increase of customer benefit. As technology leaders, they accompany well-known customers on their way to a sustainably successful future.
- Embodies a spirit of innovation, built on decades of experience.
- Dynamic workplace which allows for technological advancements, ensuring sustainable global growth.
Your Unique Role
The Director of Customer Service is responsible for leading the organization to maintain all aspects of after sales service for the North American Market on machinery and all equipment sold together with the machine or as an additional option after the machine is sold and delivered. The Director of CSD serves as the interface between the after-sales support groups and institutions in Austria and the US.
What Is In It For You
- Competitive base salary & incentives
- Solid benefits - including great healthcare & generous 401k match
- Limited bureaucracy that empowers its leaders with a strong culture and core values that drive individual contribution, teamwork, growth, and innovation.
Seeking a Candidate With:
To be successful in this critical role, you must be able to administer all activities associated with post-sales service for North America and through management, provide field service supervision. Additionally, you will need:
- Strong knowledge of injection molding equipment, its functionality and available options.
- Technical knowledge in mechanical and electrical/hydraulic engineering is preferred.
- Degree preferred, technical field (i.e., engineering) and/or business management.
- Ability to continually identify opportunities within the CSD organization to reduce costs and to improve efficiencies.
- 5-10 years of related experience
- This role requires travel approximately 30% of the time to North American locations, however, will travel to international destinations, as well.
Location Information
- York, PA
- An area known for having very historical architecture with lots of area vineyards.
- A wonderful place to live with above-average schools, fair weather, and little traffic.
- Less than an hour from Baltimore, MD.
